1. IntroductionTHYROCARE PATHOLOGY LAB (“THYROCARE PATHOLOGY LAB”, “we”, “us”, or “our”) respects the privacy of individuals who interact with our pathology and diagnostic laboratory services.This Privacy Policy explains how THYROCARE PATHOLOGY LAB may collect, use, process, store, protect, and disclose information obtained through our laboratory services, website, forms, appointments, customer support, WhatsApp communications, RCS communications, email, telephone, and other authorised communication channels.Because pathology and diagnostic services can involve personal information relating to patients, we recognise the importance of handling such information carefully.By using our Services or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law and your rights under applicable data-protection requirements.This Privacy Policy should be read together with our Terms & Conditions.
2. Information We CollectDepending on the Service used, THYROCARE PATHOLOGY LAB may collect different categories of information.A. User and Patient InformationThis may include: Name. Contact number. Email address. Address. Appointment details. Patient identification details. Information required for laboratory testing. Information supplied in connection with a diagnostic service. Details of authorised representatives where applicable. Billing and transaction information.Where information concerning a person’s health or diagnostic testing is collected, it may receive additional protection under applicable law.B. Device InformationWhen Users interact with our digital services, certain technical information may be collected, such as: IP address. Browser type. Device type. Operating system. Approximate technical location information. Date and time of access. Website interaction information. Error and diagnostic logs.C. CookiesOur website may use cookies or similar technologies to remember preferences, improve functionality, understand website usage, and maintain security.Users may be able to manage cookie settings through their browser.D. Message DataWhen Users communicate with THYROCARE PATHOLOGY LAB through WhatsApp, RCS, SMS, email, web forms, or other channels, information contained in or associated with those communications may be processed for legitimate service purposes.This may include appointment requests, service enquiries, report notifications, customer-support communications, and related transactional information.
3. Purpose of Data CollectionTHYROCARE PATHOLOGY LAB may collect information for purposes including: Providing requested pathology and diagnostic services. Processing appointments. Coordinating sample collection. Preparing and delivering reports. Communicating service updates. Responding to customer enquiries. Processing payments. Maintaining business records. Improving service quality. Preventing fraud and misuse. Protecting systems and information. Meeting legal and regulatory obligations. Managing complaints and disputes. Maintaining appropriate operational and laboratory records.We seek to collect information that is reasonably relevant to the purpose for which it is required.
4. Consent for WhatsApp & RCS Data ProcessingWhere WhatsApp or RCS is used to communicate with a User, THYROCARE PATHOLOGY LAB may process the relevant contact information and communication data necessary to provide the requested communication.Depending on the communication and applicable requirements, consent may be obtained through an online form, appointment process, website interaction, direct communication, opt-in mechanism, or another appropriate method.Users should understand that WhatsApp and RCS are third-party communication ecosystems. Information transmitted through these platforms may also be subject to the privacy practices and terms of the relevant platform, telecommunications operator, or technology provider.THYROCARE PATHOLOGY LAB will seek to use these channels for appropriate service-related communications and will not knowingly use them for unlawful messaging activity.
5. Legal Basis for ProcessingDepending on the circumstances, THYROCARE PATHOLOGY LAB may process information based on one or more legally recognised grounds, including: Consent. Performance of a requested service. Compliance with legal obligations. Protection of legitimate operational interests where recognised by applicable law. Prevention of fraud, misuse, or security incidents. Establishment, exercise, or defence of legal claims where applicable.Where consent is the applicable basis, the User may have the right to withdraw consent subject to applicable law and the practical or legal consequences of doing so.
6. How We Use Collected DataTHYROCARE PATHOLOGY LAB may use collected information to: Identify patients and customers. Schedule appointments. Coordinate sample collection. Process laboratory requests. Generate and provide diagnostic reports. Respond to questions. Send service notifications. Send appointment reminders. Provide report availability notifications. Manage payments and invoices. Maintain laboratory and business records. Improve operational processes. Investigate complaints. Maintain cybersecurity. Prevent unauthorised activity. Comply with legal requirements. Communicate important changes to our Services or policies.Where information is used for a purpose requiring additional consent under applicable law, THYROCARE PATHOLOGY LAB will seek such consent where required.
7. Data Retention & DeletionTHYROCARE PATHOLOGY LAB may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing Services, maintaining appropriate laboratory records, handling disputes, satisfying legal obligations, and meeting applicable regulatory or professional requirements.The retention period may vary according to the type of information and the applicable legal or operational requirement.When information is no longer required and there is no lawful reason to retain it, THYROCARE PATHOLOGY LAB may securely delete, anonymise, or otherwise dispose of it.Requests for deletion may be subject to legal, regulatory, medical-record, accounting, fraud-prevention, or other legitimate retention requirements.
8. Data Sharing with Third PartiesTHYROCARE PATHOLOGY LAB may share limited information with appropriate third parties where reasonably necessary for providing Services, operating our systems, or complying with legal obligations.Potential categories include:Meta / WhatsAppWhere WhatsApp is used, relevant information may be processed through Meta’s WhatsApp Business infrastructure.Google and Technology ProvidersWhere applicable, Google or other technology providers may process information supporting website hosting, analytics, authentication, cloud services, productivity systems, or other business functions.Telecom Operators and RCS ProvidersRCS communications may involve telecommunications operators, messaging providers, aggregators, and technical infrastructure providers.Payment ProvidersPayment information may be processed by authorised payment processors when online or electronic payments are used.Professional and Legal AdvisorsInformation may be disclosed where reasonably necessary to accountants, auditors, legal advisors, consultants, or professional service providers.Government and Law-Enforcement AuthoritiesInformation may be disclosed when required by applicable law, court order, lawful government request, or regulatory requirement.THYROCARE PATHOLOGY LAB does not intend to sell personal information to third parties for their independent commercial use.
9. Security Measures & EncryptionTHYROCARE PATHOLOGY LAB takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.Depending on the system involved, safeguards may include access controls, authentication mechanisms, restricted permissions, secure communication protocols, encryption where available, monitoring, backups, and appropriate internal procedures.No electronic system can be guaranteed to be completely secure.Users should also take reasonable steps to protect their devices, passwords, authentication codes, email accounts, and messaging accounts.
10. Cookies & Tracking TechnologiesCookies and similar technologies may be used to: Maintain website functionality. Remember preferences. Improve user experience. Analyse website performance. Identify technical problems. Support security. Understand general website usage.Users may disable or restrict cookies through their browser settings. Some website features may not operate correctly if certain cookies are disabled.Where third-party analytics or advertising technologies are used, their own privacy policies may also apply.
11. Data Transfer & Storage (India-Based)THYROCARE PATHOLOGY LAB seeks to manage business and personal information in accordance with applicable Indian legal and regulatory requirements.Information may be stored on servers or systems operated by THYROCARE PATHOLOGY LAB or its service providers.Where a third-party service provider processes information outside India, such processing may occur subject to applicable contractual, technical, legal, and organisational safeguards and applicable Indian law.The exact physical location of data may depend upon the infrastructure used by the relevant technology provider.
12. User Rights (Access, Correction, Deletion)Subject to applicable law, individuals may have rights concerning their personal information, including the ability to request: Access to relevant personal information. Correction of inaccurate information. Updating of outdated information. Deletion of information where legally permissible. Withdrawal of consent where consent is the applicable basis. Information about relevant processing activities.Requests should be submitted using the contact details provided below.THYROCARE PATHOLOGY LAB may need to verify the identity and authority of the requester before responding, particularly where the request concerns patient information.Certain requests may be limited or refused where retention or disclosure is required by law, necessary for legal claims, necessary to protect another person’s rights, or otherwise permitted under applicable law.
13. Policy for ChildrenTHYROCARE PATHOLOGY LAB may provide diagnostic services to children where requested by an appropriate parent, guardian, healthcare professional, or authorised representative.Where a child is involved, the relevant parent or legally authorised guardian should provide the required information and consent where applicable.We do not knowingly seek unnecessary personal information from children for unrelated marketing or commercial purposes.Parents or guardians who believe that information concerning a child has been provided improperly may contact us using the information below.
14. Updates to Privacy PolicyTHYROCARE PATHOLOGY LAB may update this Privacy Policy periodically.Updates may be made to reflect: Changes in our Services. Changes in technology. Changes in WhatsApp or RCS functionality. Changes in third-party service providers. Changes in applicable law. Changes in data-protection requirements. Improvements to our privacy practices.The updated Privacy Policy will include a revised “Last Updated” date.Users are encouraged to review this page periodically.Where required by applicable law, material changes may be communicated through an appropriate notice or consent mechanism.
15. Governing Law (India)This Privacy Policy is governed by the applicable laws of India.Privacy-related requests, disputes, or concerns should first be submitted to THYROCARE PATHOLOGY LAB so that the matter can be reviewed and addressed appropriately.Subject to applicable law, competent courts having jurisdiction over Nagpur, Maharashtra, may have jurisdiction concerning disputes relating to this Privacy Policy.Nothing in this section is intended to restrict any mandatory rights available to an individual under applicable Indian law.
16. Contact InformationFor privacy questions, data-access requests, correction requests, deletion requests, WhatsApp/RCS communication concerns, or other privacy-related matters, please contact:THYROCARE PATHOLOGY LAB
Address: SHOP NO. 01, C/O RAMESH JODH, SHRIKRUSHNA NAGAR, SHRIKRUSHNA NAGAR SQR, B/S AXIS BANK ATM, NAGPUR, MAHARASHTRA, NAGPUR – 440009, India
Email: jyoti.narad23@gmail.com
Mobile: 8806606325