1. IntroductionWelcome to THYROCARE PATHOLOGY LAB (“THYROCARE PATHOLOGY LAB”, “we”, “us”, or “our”).These Terms & Conditions govern your access to and use of the website, digital communication facilities, enquiry forms, customer-support channels, appointment-related facilities, diagnostic-service information, electronic messaging services, and other services made available by THYROCARE PATHOLOGY LAB.THYROCARE PATHOLOGY LAB aims to provide customers with a clear, professional, and convenient experience when interacting with our laboratory and related services. These Terms establish the rights and responsibilities applicable when a customer visits our website, contacts us electronically, requests information, communicates with our business, uses an online facility, or otherwise interacts with THYROCARE PATHOLOGY LAB.Where our services involve WhatsApp Business, WhatsApp Business Platform, RCS for Business, SMS, email, telephone, or other third-party communication technologies, those services may additionally be governed by the applicable terms and policies of the respective platform, telecommunications operator, technology provider, or service provider.By accessing our website, submitting an enquiry, communicating with THYROCARE PATHOLOGY LAB, requesting services, or otherwise using our digital facilities, you acknowledge that you have read and understood these Terms and agree to comply with them.If you do not agree with these Terms, please discontinue use of the relevant website or service.
2. DefinitionsFor purposes of these Terms:“Business”, “THYROCARE PATHOLOGY LAB”, “we”, “us”, or “our” means the pathology laboratory business operating under the name THYROCARE PATHOLOGY LAB.“User”, “Customer”, “Patient”, “you”, or “your” means any person accessing our website, contacting the laboratory, requesting information, purchasing or using services, or communicating with THYROCARE PATHOLOGY LAB.“Website” means any website, webpage, landing page, digital form, portal, or online facility operated by or on behalf of THYROCARE PATHOLOGY LAB.“Services” means laboratory, diagnostic, sample-collection, customer-support, appointment-related, information, communication, and other services actually offered by THYROCARE PATHOLOGY LAB.“Diagnostic Information” means information relating to laboratory tests, test requests, reports, sample collection, results, or related customer records.“WhatsApp Services” means WhatsApp Business services and, where applicable, WhatsApp Business Platform or associated API functionality.“RCS Services” means Rich Communication Services and RCS for Business messaging.“Message” includes text, images, documents, links, notifications, appointment information, report notifications, reminders, service communications, and other electronic communications.“Personal Data” means information relating to an identifiable individual that is protected under applicable law.“Third-Party Provider” means a technology provider, cloud provider, messaging provider, telecommunications operator, payment provider, software provider, or other external service provider.
3. Acceptance of TermsYour use of THYROCARE PATHOLOGY LAB’s website and digital services constitutes acceptance of these Terms.If you access our services on behalf of another person, including a patient, family member, organization, employer, or other entity, you represent that you have appropriate authority to do so.You agree that information supplied to THYROCARE PATHOLOGY LAB should be accurate and complete to the best of your knowledge.Where a specific service has separate instructions, consent forms, patient instructions, quotation, invoice, registration form, or service-specific terms, those documents may apply in addition to these Terms.Nothing in these Terms is intended to replace medical advice, professional clinical judgment, or any mandatory rights available to a patient or customer under Indian law.
4. Description of ServicesTHYROCARE PATHOLOGY LAB may provide pathology and laboratory-related services, information concerning available diagnostic services, sample-related services, report-related communication, appointment or enquiry facilities, and customer support.The availability of a particular test, sample-collection facility, report delivery method, turnaround time, location, price, or other service may vary.Any test-specific requirements, such as fasting, sample requirements, timing, identification, preparation, or other instructions, should be followed as communicated by THYROCARE PATHOLOGY LAB or the relevant healthcare professional.Information published on our website or communicated through messaging channels is intended to assist customers and should not be interpreted as an independent medical diagnosis or a substitute for consultation with a qualified medical professional.Where a laboratory report is issued, interpretation and clinical decision-making should be undertaken by the patient and their treating healthcare professional.THYROCARE PATHOLOGY LAB does not guarantee that every test or service will be available at all times.
5. EligibilityOur services are generally available to individuals and organizations who can lawfully enter into arrangements under applicable Indian law.A person requesting services on behalf of a patient must have appropriate authorization where such authorization is required.Customers agree to provide accurate identifying information where necessary for safe and appropriate service delivery.Where a service involves a child or another person who requires lawful representation or consent, the appropriate parent, guardian, representative, or authorized person should provide the required information or authorization.We may decline, suspend, or modify a service where information provided is materially inaccurate, required consent is unavailable, safety requirements cannot be satisfied, or continued service would violate applicable law or platform policies.
6. Account RegistrationSome digital services may require registration or submission of information such as name, mobile number, email address, address, patient information, appointment details, or other relevant information.You are responsible for ensuring that information submitted through an online form or account is accurate.Where an account, portal, password, OTP, or other authentication mechanism is used, you should keep access credentials confidential.You must notify THYROCARE PATHOLOGY LAB if you believe that your account or personal information has been accessed without authorization.THYROCARE PATHOLOGY LAB may suspend access to an account where there is reasonable evidence of unauthorized use, fraudulent activity, security risks, misuse, or violation of these Terms.
7. User ResponsibilitiesUsers are expected to use THYROCARE PATHOLOGY LAB’s services honestly, respectfully, and lawfully.You agree not to:Submit false patient information;Misrepresent your identity;Attempt to access another person’s medical or laboratory information without authorization;Interfere with our website or systems;Introduce malware, viruses, or malicious code;Attempt unauthorized access to systems or databases;Scrape confidential information;Abuse customer-support facilities;Send unlawful or misleading material through our communication channels;Use our messaging facilities for spam;Circumvent security controls;Infringe intellectual-property rights;Use another person’s mobile number or email without appropriate authorization;Provide contact information for messaging purposes without the necessary permission or lawful basis.If you provide another individual’s contact information to THYROCARE PATHOLOGY LAB, you are responsible for ensuring that you are authorized to provide it and that the relevant communication is lawful.
8. Payment & Billing TermsWhere laboratory or related services are provided for a fee, applicable charges may be communicated through our website, quotation, invoice, service counter, appointment system, or other authorized communication.Prices may vary depending on the test, service, package, location, applicable taxes, third-party charges, promotional offers, or other commercial factors.Where applicable:Payment must be made according to the applicable invoice or service terms.Customers should retain receipts and transaction records.Applicable taxes or government charges may be included or separately identified.Third-party payment gateway charges may apply.Any refund will be subject to the applicable service conditions and law.Cancellation or rescheduling may be subject to test-specific operational requirements.Where a sample has already been collected or a laboratory process has commenced, refund eligibility may depend upon the nature and stage of the service.Nothing in these Terms limits any mandatory consumer or statutory rights.
9. Subscription Renewal & TerminationTHYROCARE PATHOLOGY LAB may, where appropriate, offer recurring service arrangements, wellness packages, institutional arrangements, digital subscriptions, or other periodic services.Where recurring payment applies, the renewal frequency and applicable charges will be communicated before or at the time of enrollment.A customer may request cancellation according to the applicable service terms.THYROCARE PATHOLOGY LAB may suspend or terminate a digital service where:Required payments remain outstanding;The customer materially breaches these Terms;The account is being misused;There is a significant security risk;Required third-party technology becomes unavailable;Continued service would violate law or platform policy.Termination will not remove obligations that arose before termination.
10. Use of WhatsApp Official API & RCSTHYROCARE PATHOLOGY LAB may use WhatsApp Business, WhatsApp Business Platform, RCS for Business, or related communication channels for legitimate customer interactions such as appointment information, service notifications, report-related notifications, customer support, reminders, and other communications that are appropriate to the customer’s relationship with the laboratory.Where WhatsApp Business Platform is used, business-initiated conversations must follow applicable WhatsApp requirements, including the use of approved message templates where required. WhatsApp’s current Business Messaging Policy requires businesses to obtain appropriate opt-in permission before contacting users and to honor requests to stop, block, or opt out.THYROCARE PATHOLOGY LAB will not knowingly use messaging facilities to send deceptive, fraudulent, abusive, or unsolicited communications.Where RCS for Business is used, the laboratory’s business identity and use case should be accurately represented. Google’s RCS for Business policy requires appropriate user notice and consent before soliciting users and requires businesses to honor opt-out requests.The RCS platform also requires businesses to maintain records of consent and withdrawal and to provide a practical method for users to revoke consent.Third-party platforms independently control their own approval, technical availability, pricing, security mechanisms, and enforcement procedures. Therefore, THYROCARE PATHOLOGY LAB does not guarantee approval, uninterrupted availability, delivery, or continued functionality of any particular WhatsApp or RCS account, agent, template, or feature.
11. Message Delivery & Compliance PolicyTHYROCARE PATHOLOGY LAB aims to make communications relevant, expected, accurate, and appropriate.Electronic communications may include:Appointment confirmations;Appointment reminders;Sample-collection information;Report-availability notifications;Service-related notices;Customer-support responses;Payment or transaction information;Other communications directly connected with requested services.Where promotional communications are sent, the applicable consent and opt-out requirements will be followed.Customers should be able to stop promotional communications through an appropriate opt-out method. Where an applicable messaging platform supports commands such as “STOP”, users may use those mechanisms to request cessation of communications.Google’s RCS policy expressly requires agents to promptly process and honor opt-out requests, while its guidance recommends maintaining an internal opt-out list.Message delivery can be affected by:Network availability;Mobile-device compatibility;Carrier restrictions;Platform outages;Spam filtering;Incorrect contact information;Account restrictions;Template approval;Technical failures.Accordingly, THYROCARE PATHOLOGY LAB cannot guarantee that every message will be delivered immediately or successfully.
12. Intellectual Property RightsThe name THYROCARE PATHOLOGY LAB, its logos, branding, website design, original text, graphics, documents, and other original materials are protected by applicable intellectual-property laws to the extent applicable.Users may access our website and materials for legitimate personal or service-related purposes.No person may reproduce, copy, distribute, modify, publish, sell, commercially exploit, or create derivative works from protected materials without appropriate authorization, except where permitted by law.Customer-provided information remains the responsibility of the customer. Where a customer uploads or provides material necessary for service delivery, the customer confirms that they have the necessary rights and authorization to provide it.
13. ConfidentialityTHYROCARE PATHOLOGY LAB recognizes that laboratory and customer interactions may involve information that is personal or confidential.We will take reasonable measures to limit access to personal information to persons and service providers who require it for legitimate business, operational, technical, legal, or service-related purposes.Customers should also exercise care when sharing reports, patient information, OTPs, account credentials, or other confidential information through messaging platforms.A disclosure may occur where required by law, lawful governmental request, court order, regulatory requirement, or necessary professional or operational process.Confidentiality obligations do not apply to information that is publicly available without breach or is independently obtained through lawful means.
14. Disclaimer of WarrantiesTHYROCARE PATHOLOGY LAB will make reasonable efforts to provide its services professionally and maintain accurate information.However, to the maximum extent permitted by law, we do not guarantee that:The website will always be available;Digital services will always operate without interruption;Every communication will be delivered;Third-party messaging services will remain available;A particular test or service will always be available;A third-party platform will approve a messaging account or template;Website information will never contain an inadvertent error.Laboratory results should be considered together with relevant clinical information and professional medical advice.THYROCARE PATHOLOGY LAB does not intend website information or automated messages to constitute a medical diagnosis, treatment recommendation, or emergency medical service.Nothing in these Terms excludes a legal warranty or statutory right that cannot lawfully be excluded.
15. Limitation of LiabilityTo the maximum extent permitted by applicable law, THYROCARE PATHOLOGY LAB shall not be liable for indirect, incidental, consequential, special, or unforeseeable losses arising from website use, third-party communication services, network failures, or circumstances outside our reasonable control.This may include loss arising from internet interruption, carrier failure, messaging platform restrictions, device malfunction, or unauthorized access caused by circumstances outside reasonable control.Nothing in this section is intended to exclude or restrict liability that cannot legally be excluded or restricted.Nothing in these Terms prevents a customer from exercising rights or remedies available under mandatory Indian law.
16. IndemnificationTo the extent permitted by law, a user may be responsible for losses or claims arising from their unlawful or unauthorized use of our services.This includes claims resulting from:False information supplied by the user;Unauthorized disclosure of another person’s information;Misuse of our website;Unauthorized messaging;Infringement of third-party rights;Violation of applicable messaging policies;Fraudulent use of payment or account facilities.This provision does not require a user to indemnify THYROCARE PATHOLOGY LAB for losses caused solely by the laboratory’s own unlawful conduct.
17. Governing Law (India)These Terms are governed by the laws of India.Subject to mandatory statutory rights and applicable jurisdictional rules, disputes should initially be addressed through good-faith communication between the customer and THYROCARE PATHOLOGY LAB.Where formal proceedings become necessary, competent courts having jurisdiction in Maharashtra, India may have jurisdiction, subject to applicable law.Nothing in this clause prevents a person from pursuing a mandatory statutory remedy before an authority or forum legally entitled to hear the matter.
18. Changes to TermsTHYROCARE PATHOLOGY LAB may update these Terms from time to time to reflect changes in:Services;Technology;Applicable laws;Regulatory requirements;Security practices;WhatsApp or Meta policies;Google or RCS policies;Business operations.Updated Terms may be published on the website with a revised effective date.Where applicable law requires specific notice or consent for a material change, THYROCARE PATHOLOGY LAB will follow the legally applicable process.Users are encouraged to periodically review this page.
19. Contact InformationFor questions regarding these Terms, services, communications, account matters, or compliance issues, please contact:THYROCARE PATHOLOGY LAB
Shop No. 01, C/o Ramesh Jodh,
Shrikrishna Nagar, Shrikrishna Nagar Square,
B/S Axis Bank ATM, Nagpur, Maharashtra – 440009, IndiaEmail: jyoti.narad23@gmail.com
Mobile: +91 8806606325By using our website or services, you acknowledge that you have reviewed these Terms and agree to comply with the applicable provisions.Last Updated: 2 October 2026